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| Case Study #1 |
| Case Study #2 |
A $900M business services firm was unable to capture
revenue, generate accurate invoices, and build any operational data to drive
decision-making. This also created a cashflow problem because employees were paid every 2 weeks but some invoices took 90 days to collect and some work was not even being billed. Read more...
| Case Study #3 |
A $100M information services company’s business is
providing sales and market intelligence to their subscribers. A key part of the service is providing web
access to time-sensitive documents.
The document processing facility was confident the images were being
staged properly but did not have any visibility into an electronic pipeline
from their servers to the data Customers could access. No one could provide hard data on upload
times, success rates, failure notifications.
Meetings were often focused around specific incidents and anecdotes. The internal IT department insisted that
Document Processing check everything in their process before changing their existing
priorities to investigate the issues. Read more...